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Shipping & Returns
Shipping Terms:
Standard 1-4 Unit Order Processing
Order processing from when we receive your order to the time it ships is generally 1 day, but may take up to 3 days. Our default courier service is Hong Kong Post. Lead time is typically 7 to 14 days (depending on destination). South Beach Mobiles uses registered mail (with online tracking number) for all cell phone purchases, but no tracking on accessory orders.
Expedited or 4+ Unit Order Processing
For items that require urgent deliveries or are of higher value, we recommend using faster courier services like UPS or EMS. If you would like to use one of these companies please notify us so we can process your order offline. There will be an additional cost to use express couriers, but we will negotiate the lowest price, best service with DHL, Fed EX, UPs, Fed Ex or another qualified carrier.
Shipping Insurance
Shipping insurance is available upon request. The charges and rules of shipping insurance vary by shipping method, so please inquire if you would like to find out about insurance options.
Shipping Terms (Incoterms)
All purchases, unless otherwise agreed upon in writing, are FOB Shenzhen, China. This means our accountability extends up to where the shipping company receives the goods. Charges thereafter (insurance, local destination delivery fees, VAT, GST, Duties and Customs Fees, etc) are assumed by the buyer.
Declined Shipments
In case of declined and returned shipments, there is a $4.95 processing fee plus any additional shipping costs.
Mishandled Shipments at Destination
If the local country postal service turns deliveries over to others, we cannot guarantee deliveries.
Warranty Policy:
We accept returns for defective products. Defective means there is a manufacturing or material defect. We can accept returns of products that were broken due to abuse, but there will be a charge to fix products in those situations (the charge to be determined once product arrives to us).
To return a product please send an email to [email protected] . Please make the subject of the email "RMA Request / Product Model Number / Order Number" In the body of the email include your model number, order number, nature of the problem, and return address.
When we receive your RMA request we'll respond to your email with an RMA number and an address to send your product back to. The shipping costs of sending the product back to the original shipping destination ins Shenzhen are to be borne by the buyer and South Beach mobile will bear the cost of return shipping, if the unit is in fact defective. If the unit arrives and it is not defective then the buyer will be responsible for shipping back, so please be sure to fully inspect the alleged defect before shipping.
Dead On Arrival (DOA) Units:
Every cell phone sent by South Beach Mobiles is individually inspected before being shipped out. That being said sometimes the voyage to your door is a bumpy one and a product may break (albeit rarely). In the case that you have a DOA product please notify us within 24 hours of arrival and we'll let you buy another model immediately without shipping cost factored in. You send back the original, DOA item, and we'll refund the original purchase price (the one with shipping included).
With international e-commerce there isn't any perfect solution for returns because of the high freight cost. This solution has been well received by buyers because it allows you to get a new product ASAP, while also providing a price break for shipping. Due to fraud and uncontrollable circumstances having the buyer pay up front for a replacement also somewhat protects South Beach Mobiles. So we feel it's making the best out of an otherwise unfortunate situation.
Damaged Shipments:
In the case of accessories and packaging damaged in shipment, if possible, you should file a claim with the carrier. Title to the goods transfers to you when the packages are picked up from our China operations center. We will do all we can to help you file a claim, but it is your responsibility.
Each order is packed in bubble wrap and packaged in a padded envelope or taped box. Photos of each order are taken prior to final packing showing the goods, the package and the label.
For our Drop Shippers and Resellers:
Please familiarize yourself with our warranty policy or feel free to ask us in advance if you have any questions. We need to work together to make sure that your buyers understand the warranty policy that we provide so that there aren't any mismanaged expectations.
This Warranty Procedures page is considered part of our Terms and Conditions that you agree to when first registering to buy from us. At that time you are acknowledging that you have read and agree to these procedures.
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